Pawlicies

INITIAL CONSULTATION (Get Acquainted Visit)
The goal of this meeting is for the client to explain all the home and pets routines and make sure both parties are the right fit. During this time, the Client Profile and Cancellation Policy will be reviewed between you and your sitter. It is important that the client fills out their online profile completely prior to the meeting. Consultation is complimentary only if services are contracted. If services are not contracted there is a $25.00 charge at the time of your consultation. We ask for two methods of entry to your home. It is up to the client’s discretion to provide working methods of entry. It is the client’s responsibility to make sure that all keys, garage codes, garage door openers, key pads, etc. are in working condition prior to leaving. PPC, LLC or your sitter is not responsible for faulty keys, etc. 

RESERVING A BOOKING/ONLINE PROFILE
Once a client is familiar with our Client Profile Management System (LeashTime), we ask that clients use the online system to book (and make changes to)  appointments. We also require that they make sure their profile is kept up to date, since it is a roadmap for our success in caring for your pets. If you need to cancel, clients need to login and request the cancellation, call the office at 502-802-5052 or email info@pawspetcareathome.com. Sitters CANNOT make changes to the schedule. 

METHODS OF PAYMENT
We accept Visa, MasterCard, American Express, Discover. Clients must log into your account in LeashTime, click the “Account” link in the main navigation and enter payment information before we are able to provide service. 

PAYMENTS
Daily/Weekly/Monthly Services– If you are a client that receives services on a daily, weekly or monthly basis your credit card will automatically be processed on Sunday of each week for the previous week. If you would not like for your credit card to be automatically processed, we accept payment in full at the time of scheduling.

Holiday/Vacation Travel Services – A 50% nonrefundable deposit is required at the time of service requests to hold your vacation dates. The balance is due on the first day of service and will be charged automatically if not paid in full. Early return does not constitute refund for services not used as sitters cannot be booked for other clients services.

SURCHARGES
$5 service fee per visit will be applied to each visit for major/federal/local holidays including but not limited to: Thanksgiving Week (day before and after Thanksgiving), Christmas Week (Monday through New Years Day), Memorial Day weekend, Fourth of July weekend, Labor Day weekend, Thunder Over Louisville, Oaks Day and Derby Day.

A $5 service fee will be charged to visits requested with less than 24 hours notice.  We cannot guarantee these last minute service requests can be filled.

A $10 service fee will be charged for same-day service requests that we are able to fill.

CANCELLATION POLICY
Daily/Weekly Visit (services booked 1 or more day a week regularly)
A 24-hour advance notice is required for cancellations on all days in order to receive a full credit towards future services. Any cancellation made outside 24 hours will not be refunded or credited. If a cancellation has not been submitted and our sitters arrive at your home to provide care, your account will be charged the visit fee. Acts of God (weather, illness, etc) will be considered on a case-by-case basis.

Holiday/Vacation Travel Services 
Non-Holidays – A seven (7) day advanced notice is required for cancellations on vacation visits in order for your deposit to be refunded.

Holidays – A 14 day advanced notice is required for holidays in order for your deposit to be refunded. Holidays include:

*  The day before and the day after Thanksgiving (beginning Wednesday and ending Friday)
*  The week of Christmas (beginning Monday) through New Years Day
*  Thunder Over Louisville, Oaks Day and Derby Day
*  Memorial Day Weekend
* Independence Day Weekend
* Labor Day Weekend 

Any cancellation made outside of 14 days will not be refunded or credited. Acts of God will be considered on a case-by-case basis. Early return does not constitute refund for services not used as sitters cannot be booked for other clients services.

EMERGENCY VETERINARY CARE
In the event of a medical emergency, Paws Pet Care, LLC/Pet Sitter is authorized by client to seek emergency veterinary care with release from all liabilities related to transportation, treatment and expense. Should specified veterinarian be unavailable, Paws Pet Care, LLC/Pet Sitter is authorized to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.

MINIMUM VISITS – NO EXCEPTIONS
All dogs must visited no less then three times in a 24 hour period. Visits occurring at least three times per day are veterinary recommended.  All cats must be visited at least every other day. Visits once every 24 hours are veterinarian recommended.

TEXT/EMAIL PICTURES
We offer to send all our clients complimentary daily pictures via text or email ONCE per 24 hours. The time/date that you receive the pictures is NOT an indication of the time/date that we visited your residence or provided care for your fur-kid(s). Also, please keep in mind that you may not receive pictures/text for reasons such as service area restrictions, etc. from your provider. 

ACCESS TO YOUR HOME BY OTHERS
Please be advised that if there are other persons entering and leaving your home/facility, Paws Pet Care, LLC/Pet Sitter can not be held liable for any damages to property or pets as a result. Additionally, Paws Pet Care, LLC requires clients to inform us at the time of the consultation and/or in your online profile in LeashTime of anyone who may have access to your home/property/facility while client is away, or that will be on the property while we are providing service. This includes (but not limited to) cleaning services, repair persons, friends, family and neighbors, trainers, etc. For the safety of your pet-sitter, four-legged fur-kids and home/facility, no person should be permitted in your home/facility during the same times our pet sitters are providing services unless special arrangements have been made through the owners/management of Paws Pet Care. We prefer that, for accountability and liability reasons,  no other individual should be providing pet care services at the same time Paws Pet Care is providing pet care services.

FENCES/GATES/CRATES/LATCHES/LEASHES & COLLARS
It is the pet/home/facility owner’s sole responsibility to “pet-proof” any areas of the home/ property/facility to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices (including crates) meant to contain the pet or restrict access to specific areas. Paws Pet Care, LLC/Pet Sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property/facility.

Fences/Gates/Enclosures
Fenced in yards are great play and potty spaces for pets, however, no fence system is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, glass or any other enclosure types.

Cages/Crates
Cages/crates are great secure spots for pets; however, no cage/crate is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured or become lost, fatal or otherwise, when pets are left in a crate unattended or in a cage that is being improperly used or not sufficient enough for the pet. This includes metal, plastic or any other crate types.

Leashes/Collars
All dogs will be required to be on leash during outdoor walks. Paws Pet Care, LLC/Pet Sitter is not responsible for damage incurred by pet escaping because of a faulty leash or collar that is incorrectly fitted.

MEDICATIONS
Paws Pet Care, LLC/Pet Sitter will ATTEMPT to administer medications (pill and injections) as directed but cannot be held responsible for complications that arise as a result. Excessively shy, aggressive or scared pets with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed PRIOR to services rendered.

PET & HOUSE CLEAN-UP
Paws Pet Care, LLC/Pet Sitter will properly dispose of pet waste and do our best to clean up any accidents your pet may have. Paws Pet Care, LLC/Pet Sitter are not responsible for carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would like the waste disposed of.

ANIMAL BEHAVIOR/AGGRESSIVE DOG POLICY
Animals behavior can be unpredictable. Paws Pet Care, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury or death to the client’s animals. If your dog(s) will not let Paws Pet Care, LLC/Pet Sitter into your home, or prevent your pet sitter to provide routine duties, Paws Pet Care, LLC/Pet Sitter will contact you. We do not provide free or discounted services if the dog’s aggressiveness prevents us from performing our regular duties. In the event your dog bites or injures the pet sitter, or any other pet/animal in the residence you are responsible for all medical fees associated with their injury.  Additional charges may apply.

VACCINATIONS/PET HEALTH
All pets are to be currently vaccinated. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly and currently vaccinated, client agrees to pay all costs and damages incurred by the victim. Additional charges may apply.

INCLEMENT WEATHER
You entrust Paws Pet Care, LLC to use our best judgment in caring for your pets(s) and home/facility if we are servicing you at the time of inclement weather. Paws Pet Care, LLC/Pet Sitter will try to carry out your instructions to the best of our ability. The care we provide to our customer’s pets and their safety is our first concern. We have requested that you provide the name and phone number of a person living nearby (with access to your home) in your profile in LeashTime. This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). In the event that the client does not provide a nearby emergency contact with access to your home the client understands that paws Pet Care will provide service but not until conditions allow us to reach your home safely. During the winter, please clear your sidewalks, walkways and driveway from snow and ice to prevent injury to pet(s) and pet sitter.

Inclement Weather/Emergency Plan:

1) Every effort will be made to make the trip to your home to care for your pets
2) Your  service schedule may be changed, interrupted, or altered depending on the severity of the circumstances/weather
3) If it is not possible to drive safely to your home, your emergency contact will be called
4) You will be called immediately and notified that our emergency plan has been activated.

UNFORESEEN PURCHASES
Any additional necessary costs such as food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet will be purchased by Paws Pet Care, LLC/Pet Sitter. We will retain a receipt and the customer will be automatically charged for reimbursement of these items. A $35 trip fee will be applied. Client agrees to reimburse Pet Sitter/Paws Pet Care, LLC for expenses incurred, plus any additional fee for attending to this need or any expenses incurred.

HOUSE/FACILITY ALARMS
If you have an alarm, please contact your alarm company and tell them you have hired Paws Pet Care, LLC. Please provide the code to de-activate and activate the system and password in case of accidentally setting off the alarm. If you are uncomfortable giving Paws Pet Care, LLC this information, please set up a temporary code and password for our purposes. If an alarm is set and no prior arrangements have been made, Paws Pet Care is not responsible for any charges associated with the alarm going off when entering the premises.

KEYS TO HOME
Preferably two copies of your house key must be provided. We will not accept garage door openers as the only means of entry to your home. You may choose for Paws Pet Care, LLC to keep your key on file in a secure lock-box at our place of business, or have your key returned upon completion of our contract. A $25 trip fee will be invoiced if a key is not left in our care and we must make an extra trip to pick one up or drop one off after care.

OTHER FEES
Other fees for additional services or circumstances may apply. Any additional visits made or services performed shall be paid for at the agreed contract rate. Paws Pet Care, LLC/Pet Sitter is authorized to perform care and services as outlined on this contract.

NON-SOLICITATION
We have a NON SOLICITATION POLICY with all our sitters and walkers. We allow communication between our clients and our sitters either by phone or text during our business hours or on the weekends if they are caring for your pet(s) however all services must be booked through the owner of Paws Pet Care, LLC either by LeashTime scheduling software, phone or email. Please DO NOT call or text our sitters for schedule request changes. Our sitters contract with Paws Pet Care, LLC. They are bound by legal contract to not take our clients on as their own and not do side work for PPC clients.

TERMINATION OF CONTRACT
Pet Sitter/Paws Pet Care, LLC reserves the right to terminate this contract at any time before or during its term. If Pet Sitter/Paws Pet Care, LLC, in its sole discretion, determines that Client’s pet poses a danger to health or safety of Pet Sitter, if concerns prohibit Pet Sitter from caring for pet, Client will be notified and given the alternative to authorize pet to be placed in a kennel, with all charges there from to be charged to client.

AUTHORIZATION FOR FUTURE SERVICES
Client authorizes this contract to be valid approval for future services of any purpose provided by this contract permitting Pet Sitter/Paws Pet Care, LLC to accept telephone/text reservations or reservations through LeashTime (online profile management/scheduling system) for service and enter premises without additional signed contracts or written authorization.

Paws Pet Care, LLC/Pet Sitter agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against said Pet Sitter/Paws Pet Care, LLC except those arising from negligence or willful misconduct the part of the Sitter/Paws Pet Care, LLC.