Cancellation Policies

Cancellation policies are an important and healthy part of any professional business. Our cancellation policy is in place because we highly value our professional pet sitter and dog walkers time and personal commitments outside of Paws Pet Care. Please read our cancellation policy carefully.  If you have any questions please call our office at 502-802-5052 between 9:00 a.m. and 6:00 p.m. Monday – Saturday or email us at info@pawspetcareathome.com.

CANCELLATION POLICY

Daily/Weekly Visit (services booked 1 or more day a week regularly)
A 24-hour advance notice is required for cancellations on all days in order to receive a full credit towards future services. Any cancellation made outside 24 hours will not be refunded or credited. If a cancellation has not been submitted and our sitters arrive at your home to provide care, your account will be charged the visit fee. Acts of God (weather, illness, etc) will be considered on a case-by-case basis.

Holiday/Vacation Travel Services 
Non-Holidays – A seven (7) day advanced notice is required for cancellations on vacation visits in order for your deposit to be refunded.

Holidays – A fourteen (14) day advanced notice is required for holidays in order for your deposit to be refunded. Holidays include:

*  The day before and the day after Thanksgiving (beginning Wednesday and ending Friday)
*  The week of Christmas (beginning Monday) through New Years Day
*  Thunder Over Louisville, Oaks Day and Derby Day
*  Memorial Day Weekend
* Independence Day Weekend
* Labor Day Weekend 

Any cancellation made outside of 14 days will not be refunded or credited. Acts of God will be considered on a case-by-case basis. Early return does not constitute refund for services not used as sitters cannot be booked for other clients services.