How To Gain New Clients & Keep Them

Follow these 6 steps to gain new pet sitting clients and keep them:

 

 

1. Remember That Client’s Pets Are Their Children.

View yourself as a babysitter or nanny.  Just like you probably do with YOUR pets, our client’s perceive their pets as their children and so should you.

2. Be Thoughtful & Kind

Do nice things for your clients. When you leave, make sure their home looks the way it did when you arrived.  Little things like taking out their trash if it’s full, grabbing their mail for them or putting the trashcans back in (even if not asked to) speaks volumes and only takes a minute of your time.

3. Connect

Text or email your client’s those cute moments that you are spending with their pets in the form of a picture or video. It will help make them feel connected to you.

4. Be Friendly, Yet Professional

It’s not hard to start a friendship with some of your clients but remember you WORK for them. If you’re at a consult or even a repeat client’s house be friendly. It’s disconcerting and unsettling for a parent to feel like their care-giver is disinterested in their “child”. Show interest. Ask questions!

5. Be Prepared

Before you meet with a client or go to your pet sitting visits, review their profile to make sure there haven’t been any changes or to familiarize yourself with their pets and their expectations. Make notes before your Get Acquainted visits and jot down any questions that you may have. Take additional notes during your meeting.

6. Check, Check & Double Check

Make sure that you have your schedules in order, have the keys that you need and that you are clear about client expectations.

2018-01-11T14:31:23+00:00

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